Safety And Security At Your Hotel
Ensuring safety and security at your hotel is very important to providing a positive guest experience and maintaining a reputable establishment. Let’s take for example accidents that can lead to serious injuries at work, but they can be preventable if we follow the training, supervision, and instructions provided. You should always take care of yourself while at work and If you ever encounter any defects or hazards you should report them immediately. This is a measurement that every team member needs to follow to have better safety and security at your hotel.
How To Prevent Common Accidents In The Hospitality Industry
- Strips – You can prevent strip accidents at your workplace by doing simple things such as wiping spills as soon as they happen, using wet floor signs, and wearing appropriate footwear.
- Trips – Make sure walkways are not obstructed and report defects in floors, steps and ramps
- Falls – Use ladder only if you are trained and authorized to do so and take care on stairs, ramps and escalators.
- Manual handlining injuries from activities such as lifting – Use trollies or elevators, ask for help, make the load smaller and be mindful of your limitations
- Cuts from broken glass or knife
- Burns
- Bumping into stationary or moving objects
Fire Safety – Security At Your Hotel
The fire triangle as shown in the life side picture, helps us understand better the 3 things combined to cause a fire:
- Oxygen – a healthy supply of oxygen can help a fire grow more. Leaving windows and doors open in a fire situation can help the fire spread
- Heat – Ignition is essential
- Fuel – Fuels will help the fire grow. Fuels can be considered items such as papers, wood, and flammable liquids
Common causes of fire includes:
- Faulty electrical appliances
- Unattended hot appliances
- Contractors conducting hot works or welding
- Carelessness while cooking
- Discarded cigarettes and arson
Keep in mind that the danger of a fire can be bigger if:
- Fire doors are defective or wedged open
- Combustible or flammable items are poorly stored
- Fire escape routes are blocked
To Stop The Prevention Of Fire:
- Don’t store flammable items next to electronics or sources of heat.
- Do not allow waste to accumulate-remove waste from the hotel daily.
- Visually check the electrical appliances periodically
- Avoid overload sockets
- Ensure air vents are kept clear
- Avoid storing combustibles next to electrics
- Flammable liquids must be stored in a dedicated metal cabinet away from sources of ignition
- Deal with obvious fire safety hazards immediately
- Always follow appliance instructions
- Remain vigilant
Steps To Follow If The Fire Alarm Is On At Your Hotel
- Leave your work area, switching off hazardous appliances
- Evacuate the building using the nearest exit, closing doors as you leave. Use stairs and not elevators
- Assist guests you met on the route, but do not put yourself at risk
- Follow the directional signs to the fire assembly point
- Report to your supervisor for the roll call
- Report any concerns, suspicions of people, or missing colleagues to your supervisor
- Do not re-enter the building until told to by the fire coordinator
- Endeavor to assist guests in the fire assembly point and remain professional and hospitable at all times.
Hot To Use The Fire Extinguisher At Your Hotel
Security at your hotel is very important so just in case, in rare circumstances, you might need to use a fire extinguisher, to do so you need to have the basic knowledge and be prepared to use one. Shortly saying it, you need to use the 4 PASS steps as shown on the left side picture but before using it make sure is the correct type of fire extinguisher:
Security At Your Hotel
We all must work together to ensure that we have the safety of our guests, our property, and each other. Most of the hotel’s main security risks are as below:
- Unauthorized access
- Theft of guests or hotel belongings
- Fraud activities
- Drunkenness, violence or aggression
- Terrorism or other attacks
- Arson or other hostile activities
- Data protection and guest confidentially
- Human trafficking and modern slavery
- Other criminal activity
Any 5-star hotel should have a security manual containing all of the security policies and procedures and each team member must be trained under those procedures. The manual of the security at your hotel should have materials such as:
- Policies and procedures (key control, lost and found property, safes and safety deposit boxes, cash handling, guest check-in and registration)
- Guidance
- Training resources
- Security threat levels
Some of the security requirements for all of the hotel’s team member are as below:
- You must wear your name badge at all times
- Team members must enter the property only through the dedicated staff area entry
- Team members can be searched anytime by the management
- Team members should avoid bringing valuables or large amount of cash at the workplace
- Team members should never give keys to another person or remove them from the hotel
- Team member should always keep the doors locked and closed
- Visitors and contractors must always sign in prior to entry
- Suspicious persons should be reported immediately to the security or duty manager
- No hotel property may be removed from the hotel
As said above, safety and security at your hotel are more than important for both the team members and guests. A safe and secure hotel is essential for providing a positive guest experience and where guests are more likely to enjoy their stay when they feel safe and protected. Is also about reputation and trust as a well-maintained safety record builds trust among guests and contributes to positive online reviews and recommendations. Most importantly guests are more likely to return to a hotel where they have felt safe and secure during their previous stays. Shortly, safety and security at your hotel contribute to customer loyalty and repeat business.
Featured Image From Pixabay (Not Copyrighted And Free Commercial Use)
