Restaurant Supervisor Job Description
A Restaurant Supervisor is a managerial position within a restaurant or any other food service establishment. This role requires overseeing and coordinating the daily operations of the restaurant to ensure smooth functioning and guest satisfaction. Supervisors are typically responsible for managing and leading the restaurant staff, including servers, support personnel and from time to time depending on the place, the kitchen staff. As per the Restaurant Supervisor job description, this position may involves in hiring, training, scheduling, and addressing any personnel issues that may arise. Let’s have a look at the full restaurant supervisor job description, their duties, responsibilities, and all the other requirements.
| Restaurant Supervisor Description – Duties, Responsibilities, And Requirements |
|---|
| Position Title: Restaurant Supervisor |
| Department: Food & Beverage |
| Reports to: Assistant Restaurant Manager or Restaurant Manager |
| Main Position Role: Assists the Assistant Manager or Manager to supervise the operation and administration of the outlet operations to sustain high level of standards on food and beverages quality, service and to maximize profits through excellent customer service. |
| Average Percent Of Time | Restaurant Supervisor Job Description, Duties And Essential Functions |
|---|---|
| 30 % | Trains and supervises the restaurant staff employees for the efficient operation of the restaurant. Guide and organize the staff in their job tasks. |
| 20 % | Responsible for securing that restaurant adhere with safety standards for Guests and staff. Responsible for making sure that all equipment are working properly. Examines the visual aspects of the restaurant and take the corrective actions to guarantee an appealing and attractive ambiance for guests. Offers suggestions for improvement and executes required adjustments. Supervises work orders to ensure prompt completion of repairs and facility maintenance. |
| 20 % | Oversees and supervises the quality of products and guest satisfaction in a restaurant. Ensures consistent and appealing food quality, prepared according to guest requests. Conducts visual inspections throughout the facility and kitchen areas, taking corrective actions to maintain food quality and meet service standards. Checks temperatures, evaluates the appearance and taste of products, and reviews preparation methods to ensure high quality. Offers guidance for improvement and implements necessary adjustments. Engages with guests to gather feedback on service and food quality, addressing any concerns promptly. Investigates and resolves guest complaints in a timely manner.. |
| 15 % | Documents inventory forecast usage and monitors suppliers so that restaurants have stocks of linen, glassware, silverware, china, condiments and other items necessary to give great guest service. Manages the arrangement of dining and service areas. |
| 15 % | Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. |
Restaurant Supervisor Duties And Responsibilities:
Apart from the mentioned essential job functions, the requirements in this role may need to fulfill a variety of additional responsibilities. The specific duties assigned for each function will be determined by the manager, taking into account the special requirements of the Restaurant.
- Attend from time to time meetings such as managers meeting, department meetings, staff meetings, etc.
- Participate in community public relations for the restaurant and the hotel.
- Participate in menu planning and implementation of new dishes.
- Recruit, train, and supervise restaurant staff.
- Create and maintain staff schedules, ensuring adequate coverage during peak hours.
- Good knowledge and use of software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
- Address customer concerns or complaints promptly and professionally.
- Monitor and maintain service standards to exceed customer expectations.
- Properly execute end of night revenue closeouts including all reports.
- Requisition supplies to have an adequate supply on hand for the following shifts.
- On occasion, participate in inventory procedures.
- Open and close shifts in accordance with instructions.
- Manage associate relations during each shift, addressing issues such as call-offs, tardiness, and last minute daily challenges by finding effective solutions.
- Ensure all employees are following the correct break procedure.
- Monitor inventory levels, place orders, and manage stock rotation.
- Collaborate with the kitchen team to maintain food quality and safety standards.
- Guarantee adherence to health and safety regulations and sanitation standards.
- Conduct regular inspections to maintain a clean and safe environment.
- Communication through daily log book.
- In emergencies, perform in the capacity of any position supervised.
- Perform other duties and responsibilities as assigned or required.
Restaurant Supervisor Requirements, Knowledge, Skills, And Abilities:
- Proven experience in a supervisory or managerial role within the restaurant industry.
- Excellent leadership and interpersonal skills.
- Strong understanding of restaurant operations, including front-of-house and back-of-house procedures.
- Knowledge of health and safety regulations and food safety standards.
- Exceptional customer service skills and a commitment to guest satisfaction.
- Flexibility to work evenings, weekends, and holidays as needed.
- Thorough knowledge of restaurant operations and preparation techniques.
- Knowledge of beverage operations and wines.
- Good proficiency in mathematics to analyze and monitor inventory, controls, revenue generation, and other financial statements within the hotel.
- Ability to communicate in English, both orally and in writing, with guests and employees.
- Dealing with certain individuals may demand considerable patience, tact, and diplomacy to alleviate anger, gather precise information, and address issues effectively.
- Ability to handle and resolve guest complains.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Proficiency in utilizing a moderately complex computer system to access and input information accurately.
- Interpersonal skills to provide overall guest satisfaction.
| Education: High School graduate or equivalent required. |
| Experience: At least 3 years experience in related field preferred. |
| Licenses or Certificates: Food Service Sanitation certification. Alcohol Service permit (if state required). CPR certification preferred.. (The specific licenses or certificates required for a waiter may vary depending on local regulations and the policies of the establishment where they work) |
| Grooming/Uniforms: Maintaining a tidy and well-groomed appearance is essential. You will receive detailed instructions on uniform guidelines and any necessary attire during the orientation process. |
The specific Restaurant Supervisor Job Description and Duties may vary depending on the size and type of the restaurant, as well as the hotel or the organizational structure. In smaller restaurants, a supervisor may take on a more hands-on role, while in larger restaurants, they may focus more on managerial and administrative tasks.
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