Housekeeping Organizational Chart And Responsibilities In 5 Star Hotels

Another important department in a 5-star hotel is the housekeeping department. We all have stayed in a hotel at least once in our lifetime and have noticed our room cleaned, arranged and our bed ready after a night’s stay, even though it was not in the same condition the night before. Of course, the housekeeping department is in charge of making sure that we find our room “brand new” and ready every time we enter a hotel room. Before we talk about the duties and responsibilities of the housekeeping department let’s have a look at the housekeeping organizational chart and discuss more about each role in the hierarchy.

Housekeeping Organizational Chart – Housekeeping Hierarchy

Executive Housekeeper

As you can see above the housekeeping organizational chart or its hierarchy, you will notice that at the top of the hierarchy stands the Executive housekeeper. The executive housekeeper is the one in charge of the department and he reports directly to the hotel manager or director of the operations, depending on the hotel structure or operations. He supervises and manages the entire housekeeping department and is responsible for budgeting, planning, and overseeing the entire housekeeping operations

Assistant Executive Housekeeper

This position is clearly part of the housekeeping organizational chart as the assistant executive housekeeper works closely with the executive housekeeper to oversee and manage the housekeeping staff and operations. Assistant executive housekeepers assist in the recruitment, training, and supervision of housekeeping staff. They provide leadership and guidance to the team, ensuring they understand and adhere to hotel policies and standards. They are mainly second in charge of the department and report directly to the executive housekeeper.

Floor Supervisor

Floor supervisors are another important key position that of course belongs to the housekeeping organization chart. They are mainly in charge of overseeing housekeeping staff on specific floors or areas and ensures cleanliness standards are met in whole the designated areas. They directly supervise and coordinate the work of housekeeping staff assigned to a particular floor or section. Floor supervisors assign tasks to room attendants and other cleaning personnel to ensure efficient coverage and completion of daily tasks. They should conduct regular inspections of guest rooms, public areas, and other assigned spaces to ensure they meet the established cleanliness and maintenance standards.

• Room attendants: Their main responsibility is to make sure that guest rooms are comfortable, clean, and meet the established standards of the hotel.
• Housekeepers & Helpers: Clean and sanitize guest rooms, ensuring all surfaces are dusted, vacuumed, and disinfected. Make beds, change linens, and ensure a neat and welcoming appearance. Replenish amenities such as toiletries, towels, and other supplies in guest rooms. Ensure that the room is stocked with the appropriate items for guest comfort and much more.

Public Area Supervisors

A public area supervisor in a hotel is responsible for overseeing the cleanliness, maintenance, and overall presentation of the public areas within the hotel premises. Public areas include spaces that are accessible to all guests and visitors, such as lobbies, corridors, restaurants, lounges, conference rooms, and other shared spaces. The role of a public area Supervisor is important in creating a positive and welcoming environment for guests. They report directly to the assistant executive housekeeping and their hierarchy goes below as:

• Head Housepersons: They provide leadership and direction to the housekeeping staff, including room attendants, public area attendants, and housepersons.
• Public Area Attendants: Their responsibilities primarily focus on public areas, such as lobbies, hallways, elevators, restrooms, and other communal spaces accessible to guests.
• Clock Room Attendants: Their main responsibility is to manage the storage and retrieval of guests’ personal items, especially coats, bags, and other belongings.

Control Desk Supervisor

Control desk supervisors are another important position in the housekeeping organizational chart. The role of a housekeeping control desk supervisor in a hotel is integral to coordinating and managing the administrative and operational aspects of the housekeeping department. This position involves overseeing the control desk or housekeeping office, ensuring effective communication, and facilitating the smooth execution of housekeeping tasks. This position’s main reasonability is to supervise and lead the housekeeping office staff, including coordinators, clerks, and administrative personnel, and to provide guidance, training, and support to ensure efficient office operations.

• Houseman & Minibar Attendants: Housemen are responsible for the cleanliness and maintenance of public areas such as lobbies, corridors, elevators, and other shared spaces. They ensure these areas are well-presented and create a positive first impression for guests. Minibar Attendants are responsible for restocking and maintaining the minibars in guest rooms. They ensure that the minibar is well-stocked with a variety of beverages and snacks. They always work closely with the room service outlet for the consumption and refilling of the minibars in the hotel’s room.

Night Supervisor

Another important position in the housekeeping department is the night supervisor whose role is crucial for maintaining cleanliness and operational efficiency during nighttime hours. The Night Supervisor oversees the housekeeping staff working during the night shift and ensures that all tasks are completed to the hotel’s standards. Night supervisors supervise and lead the night housekeeping team, including room attendants, housepersons, and other staff members. They provide guidance, support, and direction to ensure a smooth workflow. Night supervisors also allocate tasks to night staff, including cleaning and turnover of guest rooms, public areas, and any other designated areas, and make sure that all tasks are completed properly and within the required time.

Uniform Supervisor

The main role of a housekeeping uniform supervisor in hotels is to manage and oversee the uniform and wardrobe operations of the housekeeping department. This position ensures that not only the housekeeping staff but the entire hotel’s staff are provided with clean, well-maintained, and properly fitted uniforms, contributing to a professional and polished appearance. Some of their main responsibilities are as mentioned: Uniform inventory management, uniform issuing and tracking, uniform fittings, quality control, laundry coordination, replacement and repurchasing, cost control, staff training, and much more.

Laundry supervisor

The role of a housekeeping laundry supervisor in hotels is to oversee and manage the laundry operations specifically related to the housekeeping department. This includes managing the cleaning, maintenance, and distribution of linens, towels, and other textiles used in guest rooms and public areas. They oversee the day-to-day operations of the housekeeping laundry facility and make sure that laundry processes are efficient, and laundry staff are working effectively. They supervise and lead the laundry staff, including laundry attendants and pressers, they also provide trainings, guidance, and support to maintain high-quality work standards.

• Tailor: This role ensures that uniforms fit well, are in good condition, and contribute to the overall professional appearance of the hotel’s staff.
• Upholster: This role involves working on the maintenance, repair, and renovation of upholstered furniture and fixtures within the hotel’s premises such as sofas, chairs, cushions and more.
• Laundry Valets: Their primary responsibility is to handle the collection, processing, and delivery of guests’ laundry and dry-cleaning items.

Horticulturist

You might be wondering what is this position for in the hospitality industry and why is part of of the housekeeping organizational chart? Anyhow in many 5-star hotels, you have seen in many public areas things like trees, gardens, grass, etc… That is where a horticulturist comes in, as they are responsible for creating and maintaining aesthetically pleasing outdoor spaces, such as gardens, lawns, and landscaping areas. They collaborate with landscape architects or designers to plan and create attractive outdoor spaces that complement the hotel’s architecture and overall theme.

Now that we have gone through each position’s responsibilities and fully explained the housekeeping organizational chart and the hierarchy, you might have a better understanding of how the housekeeping operation runs in a 5-star hotel.