The Room Attendant Roles In The Housekeeping Department

The Room Attendant Roles

The housekeeping department is the most special and important in the whole hotel. When you think about the room attendant roles, what’s the first thing that comes to your mind? Cleaning, making beds, or maybe even setting up the bathroom amenities? Well, none of these are wrong, as these are some of the main tasks a room attendant can perform. However, being a room attendant is about so much more than just tasks like cleaning a room. All the team helps to create the most beautiful and safe environment possible for the guests so that they can relax and enjoy their stay at the hotel. In this way, it’s the room attendant’s role and the whole housekeeping department’s responsibility to create the foundation for the whole guest experience.

If you are ever considering starting the exciting journey as a room attendant, it’s vital that you understand first the main duties and responsibilities of a room attendant. Room attendant roles are obviosity to maintain cleanliness, comfort, convenience, privacy, health, hygiene, and a safe environment for all the guests. Now that’s not just cleaning, is it? To be a room attendant you need certain skills, such as the ability to work independently and as part of a team, strong communication skills, good organizational skills, a good eye for detail, the ability to cope with crises and make decisions, and let’s not forget the fitness required for turning a mattress.

Let’s Highlight Some Of The Room Attendant Roles In The hotel:

1. Cleaning: They clean the rooms thoroughly, including vacuuming or mopping floors, dusting furniture, and wiping surfaces to remove any dirt or stains.
2. Bed-making: They make the beds neatly, replacing the linens and pillows, and appealingly arranging them.
3. Restocking supplies: Room attendants replenish toiletries, towels, and other amenities in the bathroom and bedroom area.
4. Inspecting for maintenance issues: They check for any maintenance issues or damages in the room, such as broken fixtures or malfunctioning appliances, and report them to maintenance staff for repair.
5. Attention to detail: They pay attention to small details, ensuring that everything in the room is in its proper place and that the room meets the hotel’s cleanliness standards.

Shortly, a room attendant in a hotel is someone who helps keep the guest rooms clean and comfortable. Their main job is to clean the rooms, make the beds, change the sheets and towels, and tidy up the room. They also restock items like toiletries and coffee, and make sure everything looks nice for the guests. They make sure the rooms are clean and ready for guests to stay in.

Most of the hotel’s guests spend more than 50% of their stay, in their room. So they expect clean, attractive, comfortable, and welcoming surroundings that offer value for money. Nothing sends a stronger message than cleanliness in the hospitality industry. No level of service, friendliness, or glamour can equal the sensation a guest has upon entering a spotless, tidy, and conveniently arranged room. If you do all the mentioned room attendant roles, then there is a good chance the guests will return to your hotel in the future for more of the same outstanding service.

Other Roles Of Room Attendant In The Hotel

As a room attendant, you might be assigned and be responsible for preparing several other elements of a hotel, such as:

• The guest room
• The public areas
• Back of house areas
• Function areas (restaurants, bars, SPA, gym etc…)
• Maintenance of hotel’s linen and laundry

So as you can see, without this department and its people, we would have dirty rooms, messy public areas, unprofessional back-of-house and function areas, as well as dirty linen, towels, and smelly uniforms. Basically, without the Housekeeping department, you could end up with a rundown hotel that has no guests in it. Not only that a room attendant is responsible for all of the above, but he is also responsible for being professional and presentable. You can see that although cleaning is an important part and is one of the main room attendant roles, he is responsible for so much more.

Housekeeping’s responsibilities can affect the success of the hotel and whether or not is generating revenue with happy and satisfied guests.

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