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Hotel Industry

Handling Guest Complaints: How to Solve Problems and Make Guests Happy

Adriatik - 2 October 2023

Handling Guest Complaints Regardless of which department you work on, as a hotelier it is inevitable that you will encounter guest complaints from time to time....

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Hotels & Hoteliers is a website where we will provide you with valuable insights and tips on various department of hotel management, including food and beverages manuals and trainings, front office operations, standard operating procedures (SOPs), and job descriptions for all positions in hotel industry.