Adriatik

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The founder and owner of Hotels & Hoteliers. A hotelier with over 15 years of experience working in different international branded Hotels. My Expertise is mainly in Food & Beverages and Front Office.

Understanding HACCP And The 7 Principles

Understanding HACCP When it comes to understanding HACCP in the hospitality industry, food safety is of utmost importance. The health and well-being of guest depend...

What Is OS&E In Hotels And Its Importance

In the hospitality industry, proper management of operating supplies and equipment plays a crucial role in the success of a hotel. Before we go...

What Is FF&E in Hotels And Its Importance

FF&E in hotels plays a crucial role in enhancing and exceeding the guest experience. When it comes to facilities such as restaurants, bars, hotel...

Tips Distribution – Tip Pooling or Individual Tipping?

Tips Distribution: Tip Pooling VS Individual Tipping When it comes to tipping in bars and restaurants, there has always been a debate about whether the...

Taking Food Orders in a Restaurant (SOP)

Taking Food Orders in a Restaurant (SOP) When it comes to providing excellent customer service in the restaurant industry, taking food orders is a crucial...

Handling Guest Complaints: How to Solve Problems and Make Guests Happy

Handling Guest Complaints Regardless of which department you work on, as a hotelier it is inevitable that you will encounter guest complaints from time to time....