The founder and owner of Hotels & Hoteliers. A hotelier with over 15 years of experience working in different international branded Hotels. My Expertise is mainly in Food & Beverages and Front Office.
Understanding HACCP
When it comes to understanding HACCP in the hospitality industry, food safety is of utmost importance. The health and well-being of guest depend...
Tips Distribution: Tip Pooling VS Individual Tipping
When it comes to tipping in bars and restaurants, there has always been a debate about whether the...
Taking Food Orders in a Restaurant (SOP)
When it comes to providing excellent customer service in the restaurant industry, taking food orders is a crucial...
Handling Guest Complaints
Regardless of which department you work on, as a hotelier it is inevitable that you will encounter guest complaints from time to time....